Shipping policy
How We Ship Your Order
Orders placed before 5:00 PM (GMT-5) will begin processing the same day. After placing your order, you will receive an email confirmation confirming that we have received your purchase and started preparing your items.
This preparation typically takes 1–2 business days (Monday–Friday).
Once your items are ready, they will be shipped from our fulfillment center, and you will receive a second email with your tracking number so you can follow your package.
Shipping Destinations
We currently ship to:
United States
We focus on this region to ensure reliable, tracked delivery.
Delivery Times
Processing time: 1–2 business days
After shipping, delivery typically takes 8–12 business days (Monday–Friday), depending on your location.
Total estimated delivery time (including processing):
9–14 business days (Monday–Friday).
All orders include tracking.
Shipping Cost
We offer free tracked shipping on all orders. No additional charges.
Experiencing a Delay
If your package has not arrived within the expected delivery window, please allow an additional 2–3 business days and check your tracking for updates.
If your order still has not arrived, please contact us at info@tideborn.com and we will investigate promptly.
Order Cancellation
If you need to cancel your order, please contact us at info@tideborn.com as soon as possible.
Please note that once your order has entered processing, cancellation may no longer be possible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, we sincerely apologize.
Please email us at info@tideborn.com with clear photos of the issue. We will review it promptly and arrange a replacement.
Essential Shipping Details
Order cutoff time: 5:00 PM (GMT-5)
Processing time: 1–2 business days
Transit time: 8–12 business days
Total delivery time: 9–14 business days
Shipping cost: Free
Business Information
Store name: TIDEBORN
Company name: PEZAK LIMITED
Business Registration No.: 80228654
Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
Email:info@tideborn.com
Customer service hours:
Monday to Friday, 9:00 AM – 6:00 PM (GMT-5)
Response time: Within 12–24 hours on business days