Privacy policy
Last updated: April 29, 2026
We appreciate your interest in our website. Protecting your personal data is very important to us.
In this privacy policy, we inform you, in accordance with the General Data Protection Regulation (GDPR), about the type, scope, and purpose of processing personal data when you use our website.
1. Responsible Entity
The entity responsible for data processing on this website is:
PEZAK LIMITED
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
Email: info@tideborn.com
TIDEBORN operates as the online store name and supplies products primarily to customers in the United States.
2. Access Data / Hosting
When you visit our website, data (so-called server log files) is automatically collected, which your browser transmits to our server or to Shopify:
Visited page
Date and time
Amount of data transferred
Referrer URL
Browser type and version
Operating system
IP address (shortened/anonymized)
Legal basis:
Art. 6 para. 1 lit. f GDPR (legitimate interest in stability and functionality)
Our website is operated by:
Shopify International Ltd.
2nd Floor Victoria Buildings
Haddington Road
Dublin 4, D04 XN32
Ireland
More information: https://usetideborn.com/policies/privacy-policy
3. Cookies & Consent Management
Our website uses cookies to provide functionality and improve user experience.
Types of cookies:
Essential cookies (e.g., cart and checkout)
Functional and statistical cookies (Shopify analytics)
Marketing cookies (only with user consent)
Legal basis:
Art. 6 para. 1 lit. b GDPR (contract performance)
Art. 6 para. 1 lit. f GDPR (legitimate interest)
Art. 6 para. 1 lit. a GDPR (consent)
You can disable cookies in your browser settings, but this may affect functionality.
4. Contact
When you contact us via email, we process your information to handle your request.
Legal basis:
Art. 6 para. 1 lit. b GDPR (pre-contractual measures)
Art. 6 para. 1 lit. f GDPR (communication)
Data will be deleted after your request is processed, unless legal obligations require retention.
5. Customer Account & Orders
When placing an order, we process:
Name
Billing and shipping address
Email address
Phone number (if provided)
Order details
Legal basis:
Art. 6 para. 1 lit. b GDPR
6. Payment Processing
Payments are processed securely via Shopify Payments and other supported providers.
Data processed may include:
Name
Billing address
Payment details
Order information
Legal basis:
Art. 6 para. 1 lit. b GDPR
We do not store full payment details on our servers.
7. Shipping & Logistics
To deliver your order, we share necessary data (name, address, contact details) with our fulfillment and shipping partners.
Legal basis:
Art. 6 para. 1 lit. b GDPR
8. Analytics & Statistics
We use Shopify’s built-in analytics tools to understand website performance and improve our services.
Data is aggregated and not used to personally identify users.
Legal basis:
Art. 6 para. 1 lit. f GDPR
9. Your Rights Under GDPR
You have the right to:
Access your data (Art. 15 GDPR)
Correct your data (Art. 16 GDPR)
Delete your data (Art. 17 GDPR)
Restrict processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to processing (Art. 21 GDPR)
Withdraw consent (Art. 7 GDPR)
File a complaint with a supervisory authority (Art. 77 GDPR)
To exercise your rights, contact:
info@tideborn.com
10. Data Retention
We store personal data only as long as necessary to fulfill contractual obligations or comply with legal requirements.
11. Policy Updates
We may update this Privacy Policy at any time. Changes take effect upon publication on this page.
Links to Our Policies
Terms of Service: https://usetideborn.com/policies/terms-of-service
Shipping Policy: https://usetideborn.com/policies/shipping-policy
Refund Policy: https://usetideborn.com/policies/refund-policy
Privacy Policy: https://usetideborn.com/policies/privacy-policy
Contact: https://usetideborn.com/pages/contact
Contact
Email: info@tideborn.com
Contact form: https://usetideborn.com/pages/contact
COMPANY INFORMATION
Shop name: TIDEBORN
Company name: PEZAK LIMITED
Company Registration Number: 80228654
Email: info@tideborn.com
Support hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)
Our customer service team will usually get back to you within 12–24 hours on business days.
Business address:
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
Warehouse address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China