Transactions Policy

Last updated: April 2026

When You Are Charged

Your payment is charged at the time your order is placed. Orders will only be processed and shipped once payment has been successfully authorized and verified.

Accepted Payment Methods

We offer a secure checkout experience and accept the following payment methods:

  • Visa
  • Mastercard
  • Union Pay
  • Maestro
  • American Express
  • Shop Pay

All payments are processed through secure, encrypted payment gateways. TIDEBORN does not store any credit card or payment details.

Payment Verification

To protect both our customers and our business, all orders may be subject to verification checks. In some cases, we may request additional information to confirm your identity before processing your order.

Declined or Failed Payments

If your payment is declined or cannot be processed:

  • Your order will not be completed
  • You may be asked to use an alternative payment method
  • Please ensure your billing details match your payment provider

We reserve the right to cancel any order if payment cannot be verified.

Security & Fraud Prevention

We actively monitor transactions for signs of fraud or unauthorized activity. If suspicious activity is detected, we may:

  • Delay or cancel your order
  • Request additional verification
  • Issue a refund if necessary

This is done to ensure a safe shopping experience for all customers.

Currency

All transactions are processed in the currency displayed at checkout. Your bank or payment provider may apply additional currency conversion fees if applicable.

Questions About Payments

If you have any questions regarding your payment or transaction, our team is here to help:

📧 Email: info@tideborn.com

🕐 Monday to Friday, 9:00 AM – 6:00 PM (GMT-5)

Business Information

  • Store name: TIDEBORN
  • Company name: PEZAK LIMITED
  • Business Registration No.: 80228654
  • Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
  • Email: info@tideborn.com
  • Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-5)
  • Response time: Within 12–24 hours on business days